Cancellation Policy

Every listing shows its own cancellation policy before payment, on the booking page and on the summary. That is the one that applies. The schedules below are the ones vendors can choose from on Destina.

The four standard schedules

Flexible

Full refund up to 24 hours before the service starts. After that, the first night or the first session is due.

Moderate (the most common)

Full refund up to 5 days before the service starts. Between 5 days and 48 hours, 50% is refunded. Less than 48 hours before, no refund.

Strict

50% refunded up to 7 days before the service starts. After that, no refund.

Non-refundable

No refund, whatever the cancellation date. These listings are offered at a reduced rate and are clearly marked.

What is never refunded

The Destina service fee is retained, except where the vendor cancels. The tourist tax is never charged in advance: it is paid on site.

Cancellation by the vendor

If a vendor cancels a confirmed booking you are refunded in full, service fee included, and our team offers an equivalent alternative where one exists. Repeated cancellations lead to the suspension of the vendor account.

Refund timing

The refund is triggered as soon as the cancellation is validated. It appears on your statement within:

• 5 to 10 working days for a Moroccan card (CMI);
• 3 to 5 working days for PayPal.

No-show

Not turning up without cancelling first is treated as a late cancellation: no refund, whatever the schedule.

Force majeure

If an exceptional event makes the service impossible — an administrative closure, a natural disaster, an interruption of transport links — write to support@destination.ma. These cases are reviewed one by one, with the vendor, outside the published schedule.

Change rather than cancel

Many vendors accept a date change free of charge when it is asked for early. Open your booking from “My trips” and use Request a change before cancelling.