Help Centre
Bookings, payments, cancellations, arriving on site and vendor accounts — answers to the questions we get most.
Last updated 13 September 2026
Booking
How do I book? Pick a listing, choose your dates and the number of travellers, add any extras, then pay by card. Your voucher arrives by email within a minute of the payment being confirmed.
Do I need an account? Yes: the account is where you find your vouchers, request a change and cancel online.
Is the booking confirmed straight away? Listings marked Instant book are. The others need the vendor’s approval, and the vendor has 24 hours to answer. Nothing is charged for good before that approval.
Paying
Which payment methods? Moroccan and international cards through CMI, and PayPal. Some listings accept payment on site, sometimes with a deposit at booking.
Which currency am I charged in? Always dirhams (MAD). Amounts shown in euros, dollars or pounds are indicative conversions.
Are there fees? The platform service fee is shown before payment, in the summary. The municipal tourist tax, where it applies, is paid on site.
Cancelling or changing
How do I cancel? From “My trips”, open the booking and choose Cancel. The refund is calculated from the policy shown on the listing — see the cancellation policy.
How do I change my dates? Use Request a change. The vendor answers within 24 hours; if the change is not possible the booking stays as it is and you can still cancel under the published schedule.
When am I refunded? 5 to 10 working days for a card (CMI), 3 to 5 working days for PayPal.
On arrival
What do I need to show? The voucher you received by email (printed or on your phone) and photo ID.
How do I reach the vendor? Their details are on the voucher. You can also reply straight to the confirmation email — it reaches them directly.
Something wrong on arrival? Contact us immediately at support@destination.ma or on WhatsApp, before you leave the premises: a case opened on the spot is far easier to settle.
Vendor accounts
How do I list my business? Click “List your business”, choose your activity type and complete the file. Approval usually takes 48 working hours.
What does it cost? Signing up and listing are free; a commission applies to each booking collected. The fee schedule is shown before you sign.
When am I paid? Earnings become available after the service has taken place, then go out to your bank account at the rhythm you choose in your dashboard.
Contact us
support@destination.ma — we answer in French, English and Arabic.